Safe-Away® After Sales Support

The Safe-Away® designed and manufactured range of ladder and stair access systems offer improved safety for maintenance and operational personnel accessing and egressing mining and heavy earthmoving equipment.

Access solutions are available for most makes and models of truck, dozer, loader, grader, scraper, shovel, excavator and drill rig. Due to the many variations in mobile fleet designs, site specific configurations, deck heights and mount points we recommend you have the Hedweld Field Service Team provide Onsite Installation. While performing an Onsite Installation our highly skilled team can train your maintenance personnel in the:

• diagnostics and data logging set up for the Incab Controllers,
• pressure setting for hydraulic Power Packs, and
• provide tailored instructions for future installations.

At Hedweld we have a designated Technical Support Team to help you troubleshoot any issues with commissioning, training, installation or performance.

If you are an existing Hedweld customer we can provide comprehensive Onsite Audit Reports on your equipment. It is our aim to ensure your Safe-Away® equipment is in optimum working condition. When was your existing equipment last audited?

At Hedweld we want you to get the most out of your investment, so our Safe-Away® products are supplied with ongoing preventative maintenance schedules. These include daily, monthly, quarterly and annual checklists to make sure your equipment keeps running smoothly. The Hedweld Technical Support Team can provide your site with ongoing preventative maintenance and support. Hedweld have inducted Field Service Technicians with fully equipped vehicles who can provide;

• preventative maintenance,
• breakdown repairs, and
• onsite installations.

Please contact the Technical Service Team to book your offsite repair work. There are two locations in Australia where your Hedweld equipment can be serviced:

• Mt Thorley Branch – 5 Thrift Close, Mt Thorley NSW 2330
• Mackay Branch – 37 Enterprise St, Paget QLD 4740
• Perth Branch – 5 Carole Street, Maddington WA 6109

For international servicing, please contact your closest Hedweld Representative or our main office to find out more.

Hedweld can also offer Service Exchange on Safe-Away® Power Packs. A Service Exchange Power Pack will allow you to keep your mobile fleet equipment operating and reduce downtime while our team does the testing, analysis, quote and repair work. The benefits of Service Exchange are:

• quick turnaround times,
• decreased machine downtime,
• lower maintenance costs.

The Service Exchange offers like-for-like exchange. It is really that simple.

If you require an electronic copy of an Operating Manual these can be ordered through your closest Hedweld Representative or our main office. Please see our contacts page for details.

Hedweld’s Spare Parts team are able to assist you when ordering the spare parts you require. It is our commitment to customers that spare parts in stock will be dispatched the same or next day, on your transport..

Hedweld stocks a wide range of spare parts for our Safe-Away® Equipment at our main warehouse in Mt Thorley NSW, Mackay QLD and Twin Falls Idaho USA. We also stock a small consignment stock with a number of our Agents and Distributors to ensure customers in that region obtain spare parts quickly.

In order to maintain or repair your Safe-Away® products it is important that you have critical spare parts available in your store. Our helpful team can assess your equipment and provide you with a list of critical spare parts. Our products are designed with commonality in mind to minimise the variations of spare parts required onsite.