SERVICE & SUPPORT

Commissioning and Training

Investing in the Trilift® range of specialised tooling is great, but commissioning and training are of utmost importance to ensure that your tooling is utilised safely and to its full potential. Commissioning and training can be carried out by an authorised technician. Onsite training consists of both classroom theory and workshop practical training and assessment. Certificates of competency are provided to participants upon successful completion. Contact us for further information.

Troubleshooting

At Hedweld we have a designated Technical Support Team to help you troubleshoot any issues with commissioning, training, installation or performance.

Onsite Audit Reports

If you are an existing Hedweld customer we can provide comprehensive Onsite Audit Reports on your equipment. It is our aim to ensure your Trilift® equipment is in optimum working condition. When was your existing equipment last audited?

Onsite Field Servicing

At Hedweld we want you to get the most out of your investment, so our Trilift® products are supplied with ongoing preventative maintenance schedules. These include daily, monthly, quarterly and annual checklists to make sure your equipment keeps running smoothly. The Hedweld Technical Support Team can provide your site with ongoing preventative maintenance and support. Hedweld have inducted Field Service Technicians with fully equipped vehicles who can provide;

  • preventative maintenance,
  • breakdown repairs, and
  • onsite installations.

Contact our team today.

Offsite Servicing & Repairs

Please contact the Technical Service Team to book your offsite repair work. There are two locations in Australia where your Hedweld equipment can be serviced:

  • Mt Thorley Branch – 5 Thrift Close, Mt Thorley NSW 2330
  • Mackay Branch – Unit 7/16 Transport Ave, Nexus Park, Paget QLD 4740.

For international servicing, please contact your closest Hedweld representative or our main office to find out more.

Manuals

If you require an electronic copy of an Operating Manual these can be ordered through your closest Hedweld Representative or our main office. Please see our contacts page for details.