SERVICE & SUPPORT

Installations and Training

The Safe-Away® designed and manufactured range of ladder and stair access systems offer improved safety for maintenance and operational personnel accessing and egressing mining and heavy earthmoving equipment. Access solutions are available for most makes and models of truck, dozer, loader, grader, scraper, shovel, excavator and drill rig. Due to the many variations in mobile fleet designs, site specific configurations, deck heights and mount points we recommend you have the Hedweld Field Service Team provide Onsite Installation. While performing an Onsite Installation our highly skilled team can train your maintenance personnel in the:

  • diagnostics and data logging set up for the Incab Controllers,
  • pressure setting for hydraulic Power Packs, and
  • provide tailored instructions for future installations.

Contact us for further information.

Troubleshooting

At Hedweld we have a designated Technical Support Team to help you troubleshoot any issues with commissioning, training, installation or performance.

Onsite Audit Reports

If you are an existing Hedweld customer we can provide comprehensive Onsite Audit Reports on your equipment. It is our aim to ensure your Safe-Away® equipment is in optimum working condition. When was your existing equipment last audited?

Onsite Field Servicing

At Hedweld we want you to get the most out of your investment, so our Safe-Away® products are supplied with ongoing preventative maintenance schedules. These include daily, monthly, quarterly and annual checklists to make sure your equipment keeps running smoothly. The Hedweld Technical Support Team can provide your site with ongoing preventative maintenance and support. Hedweld have inducted Field Service Technicians with fully equipped vehicles who can provide;

  • preventative maintenance,
  • breakdown repairs, and
  • onsite installations.

Contact our team today.

Offsite Servicing & Repairs

Please contact the Technical Service Team to book your offsite repair work. There are two locations in Australia where your Hedweld equipment can be serviced:

  • Mt Thorley Branch – 5 Thrift Close, Mt Thorley NSW 2330
  • Mackay Branch – Unit 7/16 Transport Ave, Nexus Park, Paget QLD 4740.

For international servicing, please contact your closest Hedweld Representative or our main office to find out more.

Service Exchange

Hedweld can also offer Service Exchange on Safe-Away® Power Packs. A Service Exchange Power Pack will allow you to keep your mobile fleet equipment operating and reduce downtime while our team does the testing, analysis, quote and repair work. The benefits of Service Exchange are:

  • quick turnaround times,
  • decreased machine downtime,
  • lower maintenance costs.

The Service Exchange offers like for like exchange. It is really that simple. Contact our team to find out how.

Manuals

If you require an electronic copy of an Operating Manual these can be ordered through your closest Hedweld Representative or our main office. Please see our contacts page for details.